1. Acceptance of Terms
By accessing DropTaxiHub or submitting a booking enquiry, you confirm that you are at least 18 years old and agree to comply with these Terms of Service and our Privacy Policy.
2. Services Provided
DropTaxiHub provides an online platform to request taxi and cab services including drop taxi, outstation trips, airport transfers, local rides and corporate travel across Tamil Nadu and other serviceable regions. We also offer taxi SaaS software for operators.
We act as a booking and technology platform connecting customers with independent drivers or fleet partners. Availability, vehicle type and pricing may vary by route, date and demand.
3. Bookings and Confirmations
A booking request submitted through our website or WhatsApp does not constitute a confirmed reservation until we or our partner driver accepts and confirms the trip. Fares displayed online are estimates based on route distance and vehicle category; final charges may vary for waiting time, tolls, parking, interstate permits or route changes agreed at booking.
4. User Responsibilities
You agree to provide accurate contact and travel information, arrive on time at the pickup location, treat drivers respectfully and comply with applicable traffic and transport laws. You must not use our platform for unlawful, fraudulent or abusive purposes.
5. Payments
Payment terms, advance amounts and accepted methods will be communicated at booking confirmation. Online payments, where available, are processed through secure third-party gateways. You are responsible for any bank charges, tolls or government fees not included in the quoted fare unless otherwise stated.
6. Cancellations and Refunds
Cancellation and refund rules depend on booking status, notice period and operational costs. Cancellations made close to pickup time or after driver dispatch may incur charges. Contact our support team for assistance with cancellation requests.
7. Limitation of Liability
To the fullest extent permitted by Indian law, DropTaxiHub shall not be liable for indirect, incidental or consequential damages arising from use of the platform. We do not guarantee uninterrupted website access. Transport services are subject to road conditions, weather and regulatory requirements.
8. Intellectual Property
All website content, branding, software, logos and materials on DropTaxiHub are owned by us or our licensors. You may not copy, modify, distribute or reverse-engineer our platform without written permission.
9. SaaS and Operator Accounts
Taxi operators using our SaaS platform must maintain valid subscriptions, protect admin credentials and use the system in compliance with applicable transport regulations. We may suspend accounts for non-payment, security risks or terms violations.
10. Governing Law and Disputes
These terms are governed by the laws of India. Courts in Tamil Nadu shall have jurisdiction over disputes, subject to applicable consumer protection laws that may provide additional rights.
11. Changes to Terms
We may revise these Terms of Service at any time. Updated terms will be posted on this page with a revised effective date. Your continued use of the website constitutes acceptance of the updated terms.
12. Contact
For questions about these Terms of Service, please contact DropTaxiHub using the details below.